Refund Policy

If you have not sent anything, you get your money back. Once emails have gone out, those credits are spent and cannot be returned, because the thing you bought has been delivered.

We refund the full amount if you ask within 7 days of payment and no credits have been used. No reason needed.

The amount refunded is what you actually paid, GST included. Nothing is deducted for the tax or for the payment processor's fee.

If you have sent some emails and ask within 7 days, we refund the unused portion, worked out as the proportion of credits you have not spent. We do not charge a fee for this.

After 7 days we do not refund a partly used balance, because credits do not expire before the end of your term and remain available to you.

• Credits already spent on emails that were sent.
• Accounts closed by us for breaking the acceptable-use rules in our Terms.
• Poor results. We deliver the sending; we cannot promise replies or interviews.
• Problems caused by a mailbox you connected, such as a provider suspending your account or rejecting your mail.

• You were charged twice for the same purchase.
• A failure on our side consumed credits without an email actually being sent.
• We close your account for a reason that is not a breach of the Terms.

Email contact@webease.tech from the address on your account, with the date of payment. We reply within 2 business days.

Approved refunds go back to the original payment method through Razorpay. Their processing typically takes 5 to 7 business days to reach your account, which is outside our control.

There is no recurring subscription to cancel. A plan is a one-off purchase of credits for a fixed term. When the term ends, it ends; nothing is charged again unless you buy again.

Webease.tech, via contact@webease.tech.